Privacy Policy

Effective Date: July 8, 2026

Thank you for trusting mySOS Alert ("we," "us," or "our"). We are committed to protecting your privacy while delivering fast and reliable emergency notification services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").

1. Information We Collect

We collect the following categories of information to provide and improve our life-safety services:

• Account & Contact Information: Name, email address, and phone number provided during registration or support requests.
• Emergency Contacts: Names and phone numbers of individuals you designate to receive alerts.
• Location Data: Precise real-time location derived from GPS, Wi-Fi, or cellular signals.
• Technical & Device Data: Device model, operating system, unique device identifiers, IP address, and app performance metrics.
• Usage Data: Anonymized information about how you interact with the app to help us fix bugs and improve performance.

2. Google Sign-In & Google User Data

If you sign in using Google, we may receive basic profile information through Google’s OAuth service, including:

• Your name
• Email address
• Profile picture (if available)
• Unique Google Account ID

We use this data only for authentication, account identification, and to provide a personalized experience. We never access your Gmail, Drive, Photos, Contacts, or any other Google service unless you explicitly authorize it for a specific feature.

3. How We Use Your Information

We use your information to:

• Deliver emergency SOS alerts and share your location with chosen contacts during an active alert.
• Provide customer support and technical assistance.
• Ensure the security and proper functioning of our Services.
• Comply with legal obligations.

4. Location Services & Background Processing

The mySOS Alert app may request access to precise location services, including when the app is in the background or closed, to ensure emergency contacts receive accurate information during a crisis.

5. Emergency Contacts

Emergency contact details are stored securely on your device. They are only sent to our secure servers or telecommunication partners when an SOS alert is triggered. We never sell, rent, or monetize your contact list.

6. Cookies and Tracking Technologies

Our website uses essential cookies to maintain your session and improve functionality. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site performance.

7. Analytics

We use privacy-compliant analytics tools to monitor app stability and user experience. All data is collected in anonymized or aggregated form and cannot be linked back to you personally.

8. Data Sharing and Disclosure

We never sell, rent, or monetize your personal data.

We may share your information only in these limited cases:

• During an SOS Alert: With your designated emergency contacts.
• Service Providers: Trusted partners (SMS gateways, cloud hosting, etc.) who are contractually bound to protect your data.
• Legal Requirements: When required by law, court order, or to protect the safety of users or the public.

9. Artificial Intelligence & Machine Learning

We do not use Google user data or any personal information obtained through our Services to train, develop, or improve generalized AI or machine learning models.

10. Data Security

We implement industry-standard technical, administrative, and physical safeguards, including TLS/HTTPS encryption for data in transit. However, no system is completely impenetrable, and we cannot guarantee absolute security.

11. Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect personal data from children. If we discover such data, we will promptly delete it.

12. Your Rights

Depending on your location, you may have rights under laws such as GDPR (EU) or CCPA/CPRA (California), including the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Withdraw consent at any time
• Receive a portable copy of your data

To exercise these rights, contact us at the details below.

13. Third-Party Services

We integrate with trusted third parties including Google Maps, Apple Maps, Google Sign-In, Firebase, and telecommunication providers. These services have their own privacy policies. We encourage you to review them.

14. Data Retention

We retain your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

15. Account & Data Deletion

You may request deletion of your account and associated data at any time by emailing support@mysosalert.com.

We will process your request promptly, subject to any legal retention requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new Effective Date. Significant changes will be notified via the app or email.

17. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

By using mySOS Alert, you acknowledge that you have read and understood this Privacy Policy.